Sing Music Studio Inc. — Privacy Policy

Last updated: Dec 3, 2025

Sing Music Studio Inc. (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.

By using our website, completing forms, enrolling in our programs, or interacting with our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information in several ways:

A. Information You Provide Directly

  • Name (parent/guardian and/or student)
  • Email address
  • Phone number
  • Mailing address
  • Student date of birth (for age-based program placement)
  • Emergency contact information
  • Payment details (processed securely by our third-party providers)
  • Enrolment information for group classes, lessons, camps, and events
  • Form responses submitted through Opus1.io, Google Forms, or our website
  • Lesson notes and make-up lesson submissions through LessonMate
  • Requests, questions, or feedback provided by email or through forms

B. Information Automatically Collected Online

When you visit our WordPress website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Cookies and usage data

This may occur through:

  • Google Analytics
  • WordPress plugins
  • Future Meta Pixel (once installed)

2. How We Use Personal Information

We use your information to:

A. Deliver Our Programs & Services

  • Process enrolments and manage student accounts
  • Provide lessons, group classes, camps, and events
  • Send lesson notes and make-up lessons (LessonMate)
  • Provide updates, reminders, and schedule information
  • Track attendance and student progress
  • Manage billing, payments, and account changes

B. Communicate With You

  • Send class, lesson, and event reminders
  • Provide important service updates or policy changes
  • Respond to inquiries and support requests
  • Send transactional messages (payment confirmations, receipts, etc.)
  • Send relevant marketing communications (with consent)

C. Improve Our Services

  • Improve website functionality
  • Enhance customer experience
  • Understand trends in program interest
  • Improve our curriculum, events, and operations

D. Meet Legal & Compliance Obligations

  • Maintain accurate financial records
  • Meet tax requirements
  • Comply with PIPEDA and other applicable laws

3. SMS Messaging

We use SMS (text messaging) to support communication with both current clients and prospective clients who request information about our programs.

You may receive SMS messages from us when:

  • you submit a form that includes an SMS opt-in statement,
  • you verbally agree to receive reminders or updates when enrolling by phone, or
  • you provide a mobile number as part of an active student account or inquiry.

SMS messages may include:

  • lesson or class reminders
  • schedule changes or updates
  • account or billing notifications
  • event reminders
  • priority-enrolment opportunities for current clients (e.g., camps, new sessions, or limited-seat offerings)
  • follow-up messages to leads who request information, such as a personal text letting you know we’ve sent you an email or asking if you have questions

These messages are part of our standard service-related communication and are intended to support your experience with Sing Music Studio.

Your Choices & Opt-Out

  • Message frequency varies.
  • Standard message and data rates may apply.
  • You may unsubscribe at any time by replying STOP.
  • For help, reply HELP.

Consent to receive SMS messages is not a condition of enrolment or purchase.

4. Payment Processing

We do not store full payment card information on our servers.

Payments are processed securely by trusted third parties:

  • Stripe
  • QuickBooks Online (QBO)

These providers process payment data according to industry security standards (PCI-DSS).

5. Third-Party Services We Use

We may share information with trusted third parties that help us operate our studio:

A. Core Operational Platforms

  • Opus1.io — CRM, enrolment, student accounts, messaging, email marketing, SMS, forms, and event registration
  • LessonMate — lesson notes and make-up lessons
  • Stripe — payment processing
  • QuickBooks Online — financial records and invoices
  • Google Workspace (Drive, Sheets, Forms, Gmail) — internal communication and data collection
  • WordPress — website hosting and plugins (e.g., analytics, forms)

B. Event & Ticketing Platforms

  • Third-party services used for recital ticketing and event entry

C. Analytics & Cookies

  • Google Analytics (active or historical)
  • Future Meta Pixel (if added)

These platforms only access the information necessary to perform their services and are required to maintain confidentiality.

We do not sell or rent your personal information.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Analyze site traffic
  • Understand visitor preferences
  • Support login sessions
  • Enable analytics tools

Cookie Options

You may:

  • Accept cookies
  • Decline cookies
  • Clear cookies through your browser
  • Use a cookie-management tool if enabled on our site

Disabling cookies may affect website functionality.

7. Photo, Video, and Media Use

Photography and videography are an integrated part of our programs at Sing Music Studio, including lessons, group classes, events, recitals, showcases, the Performing Artist Program (PAP), and other studio activities. Media may be collected for:

  • documenting program activities
  • creating recital and performance recordings
  • capturing PAP music video content
  • internal training and curriculum development
  • sharing the Sing Music Studio experience through our website, social media, and promotional materials
  • celebrating student achievements and our studio community

Consent for Media Use

By enrolling in a program or participating in Sing Music Studio activities, you acknowledge and consent that photos or videos of students may be taken and used for the purposes listed above. This consent is part of our standard program policies and is included in the enrolment process.

Privacy Protection in Media

To protect student privacy, we:

  • do not publish last names alongside photos or videos
  • do not pair student images with identifying personal information
  • use media in a respectful and appropriate way consistent with our studio values

Limitations

Due to the nature of our programs, we are not able to offer individual media opt-outs during classes, group activities, recitals, PAP production, or community events, as doing so would significantly limit participation and the experience for the individual and the group.

We will, however, never:

  • sell media
  • use images in a way that is harmful or inappropriate
  • disclose sensitive information alongside any media content

If you have concerns about media use, please contact us so we can discuss reasonable accommodations where possible.

8. Children’s Privacy

We collect information about children only as provided by a parent or legal guardian for program placement, enrolment, and studio participation.

We do not knowingly collect personal information directly from children under 13.

9. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards, including:

  • Secure servers and encrypted connections (SSL)
  • Restricted access to authorized team members
  • Secure third-party systems (Opus1.io, Stripe, QBO, Google Workspace)
  • Staff and instructor confidentiality agreements
  • Routine system and process reviews

While we work hard to protect your information, no method of transmission or storage is perfectly secure.

10. Your Choices & Rights

You may request:

  • Access to your personal information
  • Corrections or updates
  • Deletion of certain items (e.g., saved payment methods)
  • To withdraw consent for marketing communications
  • To update notification preferences
  • To stop SMS messages by replying STOP

Some information may not be deleted where required for legal, financial, or operational purposes.

To make a request, contact us at:

📧 [email protected]

11. Retention of Your Information

We retain personal information for as long as reasonably necessary to:

  • Provide our programs and services
  • Meet legal, tax, accounting, and audit obligations
  • Maintain accurate internal records
  • Support operational needs such as retention tracking, program planning, and historical reporting
  • Understand long-term trends and improve our services

Certain information — such as historical enrolment data, attendance records, or anonymized usage trends — may be retained for legitimate business purposes even after a client is no longer actively enrolled.

You may request access to your information at any time, and you may update or remove certain items (e.g., saved payment methods) through your Opus account.

12. Links to Other Websites

Our website and emails may contain links to third-party sites (e.g., Opus enrolment pages, event ticketing platforms).

We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Privacy Policy occasionally.

Any changes will be posted on this page with a new “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

📧 [email protected]

📍 4–1575 Clarkson Rd N, Mississauga, ON L5J 2X1

© Sing Music Studio Inc.